RENTAL PAYMENT · SEPTEMBER 20, 2026
A clear agreement.
No surprises.
Payment after approval
A reservation request does not charge a card. After we review availability, addresses, and your final total, we provide a private Stripe payment link. Your rental remains awaiting payment until Stripe confirms payment.
Saving your card for this rental
At checkout, you must actively agree to Stripe saving your card and to Tote-ally Boxless using it for the rental-related charges below, without requiring you to return to checkout for each charge. This permission applies to this rental, including approved extensions. It is not a subscription or permission to charge unrelated purchases.
- Missing or damaged totes: $8 per tote. Applies to a missing tote or one damaged beyond repair.
- Excessive cleaning: $5 per affected tote. Ordinary dirt, dust, scuffs, and scratches are normal wear and tear. We do not charge both cleaning and replacement for the same tote.
- Unapproved late returns: $15 per calendar day. Starts the calendar day after your agreed rental end date, taking approved extensions into account. Approved additional weeks are $50 per week, subject to availability.
When additional charges may occur
We assess charges after return inspection, or after reviewing unreturned items or unapproved late days. We explain the reason, quantities, and total before initiating the charge and provide an itemized receipt after payment. If the bank declines a charge or requires verification, we contact you with a secure invoice link.
When the rental is closed
After return inspection and settlement of agreed charges, we close the rental and remove the saved payment method from future use by Tote-ally Boxless. Stripe may retain transaction and other records required to operate its payment service. Our website stores payment references, payment status, and limited card information such as the last four digits; it does not receive or store your full card number or security code.
Cancellations, refunds, and rescheduling
Cancel before approval or payment at no charge. If you have paid, cancel any time before delivery for a full refund, including within 24 hours of your scheduled delivery. If we cannot fulfill your reservation, you receive a full refund. After delivery, unused rental time and early returns are not refundable. Rescheduling is subject to availability.
Call or text us to cancel or reschedule. We process refunds manually through Stripe; a cancellation request does not automatically issue a refund. Read our cancellation and refund policy.
Additional replacement fees for separate lids or dollies require a separate agreement before collection.